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BOOST Affaires’ CEO, Isabelle Dion, has lead the business growth to a level at which managing it by herself was no longer possible. An employee who joined several years ago had taken on part of the responsibilities, but the workload was to great and it was challenging for them to find time to coordinate their efforts and maintain a steady growth.
Talent Strategie was mandated to identify solutions and see to their implementation. After analysing the situation and the existing team’s potential, a recommendation was made and implemented. The new structure that was adopted lead to the promotion of two employees to managerial roles, and they received coaching support to develop their leadership styles. A complete review of the sales commission scheme was implemented to support the new structure. Finally, a new performance management approach was implemented and tied to compensation.
The CEO was able to step back and work on strategic planning and lead ambitious but realistic expansion projects.
Overall communication, as well as employees’ stress and satisfaction levels were improved significantly.
Despite the COVID pandemic that lasted through the mandate, all objectives set for the period, including sales targets, were surpassed, and they were ambitious.
The business planned to open a 2nd office within one year after the mandate was completed.